Refund Policy

Introduction

At VidBG Remover, we aim to provide a reliable service and fair billing practices. This Refund Policy explains when refunds are available, how to request one, and how we process approved refunds.

Credit Use vs. Refund

• Credit use consumes credits from your account when you process videos or export supported outputs.
• Refund returns a payment already charged to your original payment method.

Refund Eligibility

Eligible Cases

Refunds may be granted in cases such as:

• Billing errors (for example, duplicate or incorrect charges)
• Unauthorized charges
• Technical failures that prevent delivery of paid core features
• Non-delivery of purchased credits

Credit-Specific Rules

• Refund requests for credit packs must be submitted within 3 calendar days of the charge.
• If more than 50% of the purchased credits have been used, that charge is not eligible for refund except where required by law.
• Add-on credits (credit packs) are generally non-refundable once delivered, except in billing-error or non-delivery cases.

How to Request a Refund

Email support@vidbgremover.com with:

1. Account email
2. Order number or transaction ID
3. Purchase date
4. Reason for the request
5. Supporting evidence (if available)

Review Timeline and Processing

• We will acknowledge your request as soon as possible.
• We provide an initial response within 3 business days of receiving a refund request.
• If approved, the refund is sent to the original payment method.
• After approval, payment processors may take 5-10 business days to post funds.

Policy Updates

We may update this policy from time to time. Updates become effective when posted on this page.

Contact Us

If you have questions about refunds, contact:

Email: support@vidbgremover.com Website: https://vidbgremover.com